Keeping It Cool Heating & Air logo

    Privacy Policy

    Last updated: October 10, 2026

    Who We Are

    Keeping It Cool Heating & Air ("we," "us," or "our") is a locally owned HVAC company serving the Greater New Orleans area, including Kenner, Metairie, and surrounding communities. We are committed to protecting the privacy of our customers and website visitors.

    Information We Collect

    We may collect the following types of information:

    • Contact information — name, phone number, email address, and service address provided through our contact form or when you call us
    • Service information — details about your HVAC system, service requests, and service history
    • Website usage data — pages visited, time spent on site, browser type, and device information collected through cookies and analytics tools

    How We Use Your Information

    • To respond to your service requests and inquiries
    • To schedule and perform HVAC services
    • To send appointment reminders and follow-ups
    • To improve our website and services
    • To send promotional offers (only with your consent)

    Cookies

    Our website uses cookies to enhance your browsing experience and analyze site traffic. You can control cookie preferences through your browser settings or our cookie consent banner. Types of cookies we use:

    • Essential cookies — required for the website to function properly
    • Analytics cookies — help us understand how visitors interact with our site

    Information Sharing

    We do not sell, trade, or rent your personal information to third parties. We may share information only with:

    • Service providers who assist in operating our website or business (under confidentiality agreements)
    • Law enforcement when required by law

    Data Security

    We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

    Your Rights

    You have the right to:

    • Request access to the personal data we hold about you
    • Request correction or deletion of your data
    • Opt out of marketing communications at any time

    Contact Us

    If you have questions about this privacy policy, please contact us: