Our HVAC Services
From emergency repairs to full system installations, Keeping It Cool delivers comfort you can count on across the Greater New Orleans area.
AC Services
Complete cooling solutions for homes and businesses across the Greater New Orleans area.
Heating Services
Reliable heating repair and installation to keep your family safe and warm.
Indoor Air Quality
Breathe cleaner, healthier air with our comprehensive air quality solutions.
Additional Services
Specialized HVAC services for commercial properties and preventive care.
City-Specific Service Pages
Pricing, permitting, and housing stock differ from one part of the metro to the next. These pages cover what to expect in the communities we work in most often.
HVAC Built for the Greater New Orleans Climate
Heating and cooling equipment does not age the same way everywhere. In Kenner, Metairie, and New Orleans, systems run for eight or nine months a year against high dew points, wind-blown salt air off Lake Pontchartrain, and pollen-heavy spring air. That combination corrodes coils, loads condensate lines with biological growth, and pushes blower motors and capacitors past their rated hours faster than the national averages manufacturers publish. Every service we offer on this page is built around those local realities rather than a generic checklist.
Humidity control is the part homeowners feel most. A properly sized system removes moisture while it cools, holding indoor relative humidity in the 45-55% range where the house feels comfortable at a higher thermostat setting and where mold has a harder time establishing itself. An oversized or short-cycling system cools the air without pulling the moisture out — the thermostat reads 72 degrees and the house still feels damp. Our repair, replacement, and duct work all target runtime and airflow for that reason.
Older housing stock adds another layer. Raised shotgun and camelback homes in Uptown and Mid-City, slab-on-grade ranch homes in Kenner and Metairie, and West Bank subdivisions each present different duct routing, attic temperature, and return-air challenges. Our technicians work in these homes daily, so recommendations account for what is physically possible in your attic or crawlspace, not just what looks good on a spec sheet.
What to Expect When You Book a Service Call
1. Scheduling and arrival window. When you call (504) 762-0331 or book online, we confirm the arrival window and the flat diagnostic fee before the truck is dispatched. Emergency no-cool and no-heat calls are prioritized.
2. Diagnosis you can see. The technician measures refrigerant pressures, temperature split, static pressure, and electrical draw, and shows you the readings and photos of what was found. You get an explanation of the root cause, not just a part name.
3. Written options before work starts. You receive the repair price in writing, and where a replacement is reasonably in play you get that number too, with the tradeoffs explained. Nothing is performed without your approval.
4. Verification after the repair. We re-measure system performance after the fix, confirm the condensate drain flows, and leave the work area clean. Parts and labor coverage is stated on the invoice so you know exactly what is warranted.
Not sure which service you need? Start with a free written estimate or review our seasonal maintenance plans to prevent the failure in the first place. You can also see every community we serve across the metro.
HVAC Service Questions New Orleans Homeowners Ask
Answers from our licensed Louisiana technicians, based on the systems and conditions we work on across Jefferson, Orleans, St. Charles, St. Tammany, and St. Bernard parishes.
How do I know whether to repair or replace my HVAC system?
Three factors matter most: age, repair cost, and how the system has been running. Most air conditioners in the Greater New Orleans area last 10-15 years — our humidity, salt air, and long cooling season are harder on equipment than in drier climates. If your system is under 10 years old and the repair is a capacitor, contactor, blower motor, or a straightforward refrigerant leak, repair is usually the better value. If the system is past 12 years, uses R-22 refrigerant, or the repair approaches a third of replacement cost, we will show you both numbers side by side so you can decide. We put the repair estimate and the replacement estimate in writing before any work begins.
What size AC system does my New Orleans home actually need?
Correct sizing comes from a load calculation, not a rule of thumb. We look at square footage, ceiling height, window area and orientation, insulation levels, duct condition, and how many people live in the home. Oversizing is the most common mistake we find on replacements in this market: an oversized unit cools the air fast, shuts off before it removes moisture, and leaves the house cold and clammy. In a climate where summer dew points sit in the 70s, proper sizing and runtime are what control humidity, mold risk, and comfort.
Are your technicians licensed and insured?
Yes. Keeping It Cool Heating & Air is a licensed and insured Louisiana HVAC contractor, and our technicians carry EPA Section 608 certification, which federal law requires for anyone handling refrigerant. We carry liability coverage, pull permits where the parish requires them, and follow manufacturer installation specifications so your equipment warranty stays valid.
Do you charge a diagnostic fee, and how is pricing set?
We quote a flat diagnostic fee up front when you book, and we tell you the repair price before we start the work — never after. Pricing is by the job, not by the hour, so a difficult repair does not turn into an open-ended bill. If a repair uncovers a second problem, we stop, explain what we found, and get your approval before continuing.
How quickly can you get to my home?
Our trucks run out of Kenner and cover Jefferson Parish, Orleans Parish, the West Bank, the River Parishes, and the Northshore. We prioritise no-cool and no-heat calls during business hours, and we offer an after-hours emergency line for no-cool and no-heat calls. Because our vans carry the common capacitors, contactors, motors, and refrigerant, most repairs are finished on the first visit.
Which HVAC brands and equipment do you service?
We repair and maintain all major residential and light commercial brands, including Trane, Carrier, Lennox, Goodman, Rheem, American Standard, York, and Mitsubishi ductless systems. We are not locked into a single manufacturer, so our recommendation is based on what fits your home, your ductwork, and your budget rather than on what we are obligated to sell.
How often should HVAC systems be serviced on the Gulf Coast?
Twice a year is the standard here: a cooling tune-up in spring and a heating check in fall. Gulf Coast conditions add specific tasks that matter — clearing condensate drains that clog with biological growth, rinsing coils exposed to pollen and salt air, and verifying refrigerant charge before the first 95-degree week. Skipping the condensate line alone is the leading cause of the ceiling-stain water damage calls we see every summer.